Terms of service

Our Terms of Service

Last Updated: 08 December 2025

 

OVERVIEW

Welcome to Ballavimus Limited! The terms "Ballavimus", "we", "us" and "our" refer to Ballavimus Ltd. We operate this online store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.

Your Legal Rights Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. Please read these Terms carefully, as they include important information about warranties, liability limitations, and your legal rights.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

Ballavimus Limited is registered in Companies House under Company Number 16890381. 


SECTION 1 - ACCESS AND ACCOUNT
Age Requirements By agreeing to these Terms of Service, you confirm that you are at least 18 years old. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Account Information To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment details, and shipping address. You confirm that all information you provide is accurate, current and complete, and you agree to update it promptly if it changes.

Account Security You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised use

You may not transfer, sell, assign, or license your account to any other person.



SECTION 2 - OUR PRODUCTS
Product Information We make every effort to display our products accurately, including descriptions, images, and specifications. However, please note that:

  • Colours may appear differently on your screen depending on your device type and settings
  • Product images may be illustrative and actual products may vary slightly in appearance

Your Consumer Rights Under the Consumer Rights Act 2015, all products we sell must be:

  • Of satisfactory quality
  • Fit for their intended purpose
  • As described

If products or services do not meet these standards, you have legal rights to a repair, replacement, or refund.

Product Availability and Changes We reserve the right to:

  • Modify or discontinue any product at any time without prior notice
  • Limit quantities available to any person, geographic region, or jurisdiction
  • Update product descriptions at our discretion

These rights do not affect your statutory consumer rights for products you have already ordered.



SECTION 3 - ORDERS
Placing an Order When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance, usually by email. We must receive and process your payment before we accept your order.

Order Changes and Cancellations Please review your order carefully before submitting. Once we have accepted your order, we may be unable to accommodate cancellation or change requests, though we will try to help where possible.

Your Right to Cancel As a consumer, you have the legal right to cancel your order within 30 days of receiving your products, under the Consumer Contracts Regulations 2013. To exercise this right:

  • Notify us of your decision to cancel within 30 days of delivery
  • Return the products to us within 30 days of notifying us
  • The products must be unused and in their original condition

Exceptions: You cannot cancel an order for products that have been personalised or customised to your specifications, as these are made specifically for you.

For full details on returns and refunds, please see our Returns Policy.

Personal Use You confirm that your purchases are for your own personal or household use and not for commercial resale or export.



SECTION 4 - PRICES AND BILLING
Pricing All prices displayed on our website are in pounds sterling (GBP) and include VAT at the applicable rate. We cannot yet receive payment in other countries or ship abroad. Please contact us if you have a requirement for this.

The price you pay will be the price shown at the time you place your order, as confirmed in your order confirmation email.

We reserve the right to change prices, discounts, and promotions at any time without notice. However, price changes will not affect orders we have already accepted.

Prices shown on our website may differ from those in physical stores or other online retailers.

What's Included Unless expressly stated otherwise, prices shown do not include:

  • Shipping and handling charges
  • Customs or import duties (for international orders, when available)

These additional charges, where applicable, will be clearly shown before you complete your purchase.

Payment Information You agree to provide current, complete and accurate payment and billing information. You must promptly update this information, including your email address and payment card or other payment method details, to enable us to complete transactions and contact you as needed.

You confirm that:

  • The payment information you provide is true, correct and complete
  • You are authorised to use the payment method provided
  • Your payment provider will honour charges incurred
  • You will pay all charges at the prices stated, including any applicable taxes, shipping and handling fees

Promotional Terms From time to time, we may offer promotions that affect pricing. These promotions are governed by their own specific terms and conditions. If there is any conflict between promotional terms and these Terms, the promotional terms will take precedence for that promotion.



SECTION 5 - SHIPPING AND DELIVERY
Delivery Estimates All delivery times we provide are estimates only and are not guaranteed. We will make every reasonable effort to deliver within the estimated timeframe.

Delivery Responsibility We are responsible for any products ordered until they are delivered to you, your premises or to a person you have authorised to receive them on your behalf. Risk and ownership pass to you upon delivery.

Delays While we are not liable for delays caused by circumstances beyond our reasonable control (such as carrier delays, extreme weather, customs processing, or industrial action), we remain responsible for delivering your order within a reasonable time.

If there is a significant delay, you have the right to:

  • Contact us to discuss the situation
  • Cancel your order and receive a full refund if delivery is unreasonably delayed

Failed Deliveries If delivery cannot be completed (for example, due to an incorrect address you have provided, or no one being available to receive the parcel), additional delivery charges may apply for re-delivery attempts.

International Orders For deliveries outside the UK (when available), you may be responsible for customs duties, import taxes, and clearance fees imposed by your country. These are beyond our control and are your responsibility to pay.

Rush Orders We offer the option of a ‘Rush Order’ for our diaries. This means your diary will be manufactured within 2 Working Days (Monday to Friday). Your diary will be dispatched no later than the 3rd working day after your order (we will always strive to be as quick as possible).

If your diary is not dispatched by the 3rd day, we will contact you. We may offer a refund for the Rush Order fee. You may request a refund for the diary. However if your item is in any way customised, we cannot refund the whole cost of the diary. Your Statutory Rights are not affected.

Rush order fees are not refundable in the event of a product return.



SECTION 6 - INTELLECTUAL PROPERTY
Our Content All content on our Services, including but not limited to trademarks, logos, text, images, graphics, product descriptions, reviews, videos, audio, and the design, selection and arrangement of these materials, are owned by Ballavimus, our affiliates, or our licensors. This content is protected by UK and international intellectual property laws, including copyright, trademark, and design rights.

Your Use These Terms permit you to use the Services for your personal, non-commercial use only.

You must not, without our prior written consent:

  • Reproduce, copy, or duplicate any content from the Services
  • Distribute, modify, or create derivative works from our content
  • Publicly display, perform, republish, download, or store our materials
  • Use our content for commercial purposes

No License Granted Except as expressly provided in these Terms, nothing grants you any license or rights to any intellectual property or patent of Ballavimus, Shopify, or any third party. All rights not expressly granted are reserved by Ballavimus.

Trademarks Ballavimus's name, logos, product names, designs, and slogans are trademarks of Ballavimus or our licensors. You must not use these trademarks without our prior written permission.

Shopify's name, logo, and related marks are trademarks of Shopify Inc. All other trademarks, product names, and logos appearing on the Services belong to their respective owners.

Violations Unauthorized use of our intellectual property may violate copyright, trademark, and other laws, and may result in legal action.

 

SECTION 7 - OPTIONAL TOOLS
Use of Third-Party Tools We may provide access to third-party tools (such as customer service apps, product modification option apps, payment processors, or other services) as part of our Services. We do not monitor, control, or endorse these third-party tools.

No Warranty These third-party tools are provided "as is" and "as available" without any warranties, representations, or guarantees from us. We have no liability for any issues arising from your use of these tools.

Your Responsibility Any use of third-party tools is entirely at your own risk and discretion. Before using any third-party tool, you should:

  • Review the third party's terms and conditions
  • Ensure you understand and accept how the tool works
  • Satisfy yourself that the tool is appropriate for your needs

New Features We may introduce new tools, features, or resources through the Services in the future. All new features and tools will be subject to these Terms of Service.

Your Statutory Rights Nothing in this section affects your statutory rights as a consumer under UK law.

 


SECTION 8 - THIRD-PARTY LINKS
Links to Other Websites Our Services may contain links to third-party websites or embedded third-party functionality (such as social media widgets, payment services, or other external content). These third-party sites are not under our control.

No Responsibility We are not responsible for:

  • Examining or evaluating the content or accuracy of third-party websites
  • The products, services, or content offered by third parties
  • Any harm or damages arising from your use of third-party websites or services

Your Risk If you choose to access any third-party website or service, you do so entirely at your own risk. Before engaging with any third party, you should:

  • Review their terms and conditions carefully
  • Understand their privacy practices
  • Ensure you are comfortable with their policies

Third-Party Issues Any complaints, claims, concerns, or questions regarding third-party products, services, or websites should be directed to that third party, not to us.



SECTION 9 - RELATIONSHIP WITH SHOPIFY
Ballavimus is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Ballavimus.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ballavimus, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ballavimus. 


SECTION 10 - PRIVACY POLICY AND DATA PROTECTION
Our Privacy Policy All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

UK Data Protection Law We process your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Your personal data will be:

  • Processed lawfully, fairly, and transparently
  • Collected for specified, explicit, and legitimate purposes
  • Kept secure and confidential
  • Retained only as long as necessary

Shopify's Data Processing Because our Services are hosted by Shopify, Shopify collects and processes certain information about your access to and use of the Services. This enables Shopify to provide and improve the platform.

Information you submit through our Services will be transmitted to and shared with:

  • Shopify (as our platform provider)
  • Third-party service providers (such as payment processors and delivery companies)
  • Some of these parties may be located outside the UK

Your Data Rights Under UK data protection law, you have rights including:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to object to or restrict processing
  • The right to data portability

For more details on how we, Shopify, and our partners use your personal information, and how to exercise your rights, please review our Privacy Policy.

Shopify's Privacy Policy Shopify's collection and use of your data is also subject to Shopify's Privacy Policy, available here.


SECTION 11 - FEEDBACK
Your Submissions If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, testimonials, comments, proposals, or other content to us (collectively, "Feedback"), you grant us certain rights to use that Feedback.

License You Grant By submitting Feedback, you grant Ballavimus a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and display your Feedback for any purpose, in any medium, including:

  • Operating and improving our Services
  • Marketing and promotional purposes
  • Product development and research
  • Displaying reviews on our website and in marketing materials
  • Create derivative works based on your feedback

·       To operate, provide, enhance, and promote our Services, and to carry out our obligations under these Terms

Your Confirmations By submitting Feedback, you confirm that:

  • You own or have the necessary rights to all Feedback you submit
  • You have disclosed any compensation or incentives you received in connection with your Feedback
  • Your Feedback complies with these Terms
  • Your Feedback does not violate any third-party rights, including copyright, trademark, privacy, or other intellectual property rights
  • Your Feedback does not contain defamatory, unlawful, abusive, or obscene content
  • Your Feedback does not contain viruses, malware, or other harmful code
  • You are not using a false identity or misrepresenting yourself

Our Rights We are under no obligation to:

  • Keep your Feedback confidential
  • Pay you for your Feedback
  • Respond to your Feedback
  • Use your Feedback

We may, but are not obliged to, monitor, edit, or remove Feedback that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, obscene, violates any intellectual property rights, or breaches these Terms.

We may share your Feedback with our service providers or partners where necessary to use it as allowed under this license.

We may choose whether or not to publish, use, modify, or distribute your Feedback.

We do not guarantee that your Feedback will be treated as confidential unless we expressly agree otherwise in writing.

The license you grant to us is non-exclusive.

The rights you grant in this section continue even if your account or access to the Services ends.

We may store copies of your Feedback for record-keeping, legal compliance, and service improvement. You agree to reimburse us for any losses we suffer if someone makes a claim against us because the Feedback you submitted infringes their rights.

Your Responsibility You are solely responsible for any Feedback you submit and its accuracy. We accept no responsibility or liability for Feedback posted by you or any third party.



SECTION 12 - ERRORS, INACCURACIES, OMISSIONS AND CORRECTIONS

Possible Errors Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions and offers
  • Availability
  • Shipping charges and delivery times

Our Right to Correct We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted an order.

Pricing Errors If we discover a pricing error after you have placed an order:

  • For minor errors where the correct price is lower, we will charge you the lower amount
  • For significant errors where the correct price is higher, we will contact you before processing the order and give you the option to:
    • Proceed with the purchase at the correct price, or
    • Cancel the order for a full refund

We will not require you to purchase at an incorrectly advertised higher price.

Changes to Information We may update or change product information, availability, or other details on our Services at any time without obligation to notify you, unless you have already placed an order affected by such changes.

Your Consumer Rights Nothing in this section affects your statutory rights under UK consumer law, including your right to receive goods that match their description.



SECTION 13 - PROHIBITED USES
Lawful Use Only You may access and use the Services for lawful purposes only.

Prohibited Activities You must not use the Services, directly or indirectly, to:

Unlawful or Harmful Activities:

  • Engage in any unlawful, fraudulent, or malicious activity
  • Violate any UK or international laws, regulations, or ordinances
  • Harass, abuse, threaten, defame, or harm any person, including our employees
  • Impersonate another person or entity, or misrepresent your affiliation with any person or entity
  • Engage in any behaviour that restricts or inhibits anyone else’s use or enjoyment of the Services, or that may harm our business, employees, customers, or reputation

Intellectual Property Violations:

  • Infringe our intellectual property rights or those of others
  • Use our trademarks, logos, or content without permission

Misuse of Services:

  • Transmit false or misleading information
  • Send spam, junk mail, chain letters, or unsolicited promotional material
  • Upload or transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the Services or related systems
  • Attempt to gain unauthorized access to any part of the Services
  • Collect or harvest personal information of other users
  • Use automated tools (including bots, crawlers, or scrapers) to access, collect, or index information from the Services without our prior written permission
  • Interfere with or circumvent any security or authentication features of the Services, or attempt to do so.
  • Use the Services to introduce viruses, trojans, worms, logic bombs, or other harmful or disruptive code
  • You must not use the Services in any manner that may damage, disable, overburden, or impair the operation of our platform, Shopify, or any third-party systems we rely on

Commercial Misuse:

  • Reproduce, copy, sell, or resell any portion of the Goods or Services for commercial purposes
  • Use the Services in any way that competes with our business
  • Train Generative AI models on content we own

Or otherwise engage in any other activity that we reasonably determine to be inappropriate or harmful, or that exposes us or our users to legal or security risks

Consequences We reserve the right to suspend, disable, or terminate your access to the Services immediately, without notice, if we determine that you have violated any part of these Terms. We may also report illegal activities to relevant authorities.

Cooperation with Authorities We will cooperate fully with law enforcement and regulatory authorities investigating potential criminal or unlawful activity.



SECTION 14 - TERMINATION
Our Right to Terminate We may suspend or terminate your access to the Services (or any part of them) at any time, with or without notice, if:

  • You breach these Terms of Service
  • We reasonably believe termination is necessary to protect our business, other users, or third parties
  • We are required to do so by law

Your Obligations If we terminate your access, you remain liable for all amounts due up to and including the date of termination, including any outstanding orders or fees.

Effect on Existing Orders Termination of your account does not affect:

  • Orders you have already placed and paid for
  • Your statutory consumer rights under UK law
  • Any obligations or liabilities incurred before termination

Sections That Survive The following sections will continue to apply after termination:

  • Section 6 (Intellectual Property)
  • Section 11 (Feedback and Reviews)
  • Section 14 (Termination)
  • Section 15 (Disclaimer of Warranties)
  • Section 16 (Limitation of Liability)
  • Section 17 (Indemnification)
  • Section 18 (Severability)
  • Section 19 (Waiver; Entire Agreement)
  • Section 20 (Assignment)
  • Section 21 (Governing Law)
  • Section 10 (Privacy and Data Protection)
  • Any other provisions that by their nature should survive termination

 


SECTION 15 - DISCLAIMER OF WARRANTIES
Product Information and Accuracy

We take reasonable care to ensure that all product descriptions, images, prices, availability details, and other information shown on our website are accurate and up to date. However, the information provided is for general guidance only.

Although we make every effort to avoid mistakes, occasional errors may occur. Where an error affects an order you have placed, we will contact you as soon as reasonably possible and give you the option to:

  • Proceed with the order using the correct information, or
  • Cancel the order and receive a full refund.

You should not rely solely on information on our website for important decisions without independently verifying it where appropriate.

Any third-party information, links, or content provided through the Services is supplied for convenience only. We are not responsible for the accuracy, availability, or content of third-party sites.

Your Statutory Rights

As a consumer, you have legal rights under the Consumer Rights Act 2015. Any goods you purchase from us must be:

  • Of satisfactory quality
  • Fit for their intended purpose
  • As described

These rights cannot be excluded or limited in any way.
If a product you receive is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with UK consumer law. Nothing in these Terms affects your statutory rights.

Disclaimers for Non-Consumer Transactions If you are purchasing as a business rather than as a consumer, the following additional disclaimers apply:

To the fullest extent permitted by law, we exclude all implied warranties and conditions, including those relating to merchantability, fitness for a particular purpose, and non-infringement.
Our total liability to business customers for any loss or damage arising out of or in connection with your order shall not exceed the total amount paid for the goods in that order.

Website Availability and Technical Issues

We do not guarantee that the website will always be available, uninterrupted, error-free, or secure.
Although we take reasonable precautions, we cannot guarantee that the website or its content will be free from bugs, viruses, or other harmful components.
You are responsible for ensuring that your own computer systems, software, and antivirus protection are suitable for accessing our website safely.

Third-Party Content and Links

Any third-party content, references, or links provided on our website are supplied for convenience only. We are not responsible for the accuracy, availability, or content of third-party websites and do not endorse them.


SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent provided by law, in no case shall we, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product) posted, transmitted, or otherwise made available via the services, even if advised of their possibility.

What We Cannot Limit Nothing in these Terms excludes or limits our liability for:

  • Fraud or fraudulent misrepresentation
  • Breach of your statutory rights under the Consumer Rights Act 2015
  • Any other liability that cannot be excluded or limited under UK law

Consumer Purchases If you are a consumer, we are liable for foreseeable loss or damage caused by our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both of us at the time you placed your order.

We are not liable for:

  • Loss or damage that was not foreseeable
  • Business losses (such as lost profits, revenue, contracts, or opportunities) if you are using our products for business purposes
  • Losses caused by events outside our reasonable control

Business Purchases If you are purchasing as a business, to the fullest extent permitted by law, our total liability to you for any claims arising from your use of the Services or products shall not exceed the amount you paid for the specific product or service giving rise to the claim, or £100, whichever is greater.

For business purchasers, we exclude liability for:

  • Loss of profits, revenue, business, or anticipated savings
  • Loss of data or information
  • Loss of business opportunity or contracts
  • Indirect or consequential losses

Shopify and Third Parties Ballavimus, Shopify, and our respective partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any claims arising from:

  • Your use of third-party services or tools
  • The actions or omissions of Shopify or third-party service providers
  • Any content posted, transmitted, or made available through the Services

Your Responsibility You are responsible for ensuring you have adequate insurance and backups for any business use of our products.


SECTION 17 - INDEMNIFICATION
Your Agreement to Indemnify You agree to indemnify, defend and hold harmless Ballavimus, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Goods or Services.

Your Business Agreement to Indemnify If you are using our Services for business purposes, you agree to indemnify, defend, and hold harmless Ballavimus, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms of Service or any policies incorporated by reference
  • Your violation of any law or regulation
  • Your violation of any third-party rights (including intellectual property, privacy, or other rights)
  • Your use of the Services in a manner not permitted by these Terms
  • Any content, information, or materials you submit through the Services

Our Rights If we face a claim for which you must indemnify us:

  • We will notify you of the claim reasonably promptly (though delay does not affect your obligations unless you are materially prejudiced)
  • We may, at your expense, control the defence and any settlement, including choice of legal counsel
  • We will not settle any claim that imposes non-monetary obligations on you without your consent (which you agree not to unreasonably withhold)
  • You must cooperate fully with us in defending the claim, including providing relevant documents and information

Limitations Your indemnification obligations do not apply to claims arising solely from:

  • Our own negligence or wilful misconduct
  • Our breach of these Terms
  • Defects in products we supplied to you


SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.


SECTION 21 - GOVERNING LAW
Governing Law These Terms of Service and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with the laws of England and Wales.

Consumer Rights If you are a consumer resident in Scotland or Northern Ireland, you will also benefit from any mandatory provisions of the law in your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

Dispute Resolution for Consumers If you are a consumer and a dispute arises between us, we encourage you to contact us first at hello@ballavimus.com to try to resolve the matter informally.

If we cannot resolve the dispute informally, you may:

  • Bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland (depending on where you live or choose to bring a claim)
  • Use an Alternative Dispute Resolution (ADR) provider - we will provide details if requested

Jurisdiction for Business Purchasers If you are purchasing as a business, you agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms or your use of the Services.

Online Dispute Resolution If you are a consumer in the European Union, you may also use the European Commission's Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ (though the UK is no longer an EU member, this may be relevant for EU customers).


SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 23 - CHANGES TO TERMS OF SERVICE
Accessing Current Terms You can review the most current version of these Terms of Service at any time on this page. We recommend checking periodically for any updates.

Our Right to Make Changes We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion by posting the updated Terms on our website.

Notice of Material Changes If we make material changes to these Terms that affect your rights, we will notify you by:

  • Email to the address associated with your account (if you have one), and/or
  • A prominent notice on our website

We will provide such notice at least 30 days before the changes take effect, where reasonably practicable for us.

What Constitutes Material Changes Material changes include, but are not limited to, changes affecting:

  • Your payment obligations
  • Your cancellation or return rights
  • Our liability to you
  • How disputes are resolved
  • Your data protection rights

When Changes Take Effect Changes to these Terms will take effect on the date specified in our notice. For material changes, this will be at least 30 days after we notify you (unless a shorter period is required by law or necessary for security reasons).

Your Options If you do not agree with the updated Terms:

  • You may stop using the Services before the changes take effect
  • For material changes that negatively affect your rights, you may cancel any ongoing orders or subscriptions in accordance with our cancellation policy

Acceptance Through Use Your continued use of or access to the Services after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Services.

Orders Placed Before Changes Terms in effect at the time you placed an order will govern that specific order, unless the change is required by law.

 

SECTION 24 - LIFETIME SUPPLIER’S WARRANTY

We work with one of the best bookbinders in the UK. We are confident in the build quality and design we have chosen together. We offer a lifetime warranty for all our diaries, as outlined below:

What’s Covered:

  • Binding coming apart
  • Pages falling out
  • Faulty embossing
  • Material defects in the cover or paper

What’s Not Covered:

  • Normal wear and tear from use by customers (e.g., scuffs, scratches, fading from sunlight)
  • Damage caused by spills, stains, fire, accidents or use of the diary for purposes it was not intended for
  • Changes due to decades-long use (e.g., slight pages yellowing, slight softening of the leather, damage from very frequent, unreasonable or hard use)
  • Modifications or repairs made other than by the Supplier

How It Works: 

·       If you finds a manufacturing fault, email us with photos and your proof of purchase. We'll review your email as soon as possible.

·       If we accept the fault, we'll repair or replace your diary at no cost to you. If your diary model or colour is no longer available, we’ll offer the closest equivalent. We will replace any custom embossing, like-for-like, free of charge too.

 

SECTION 25 - GIFT CARD POLICY

·       Validity Gift cards are valid for 48 months from the date of purchase.

·       Use Gift cards can be redeemed online at www.ballavimus.com against any products. Multiple gift cards can be used per order. If your order exceeds the gift card value, you must pay the difference. If your order is less than the gift card value, the remaining balance stays on the card for future use.

·       No Cash Value Gift cards cannot be exchanged for cash and no change will be given.

·       Lost or Stolen Cards We cannot replace lost, stolen, or damaged gift cards. Treat your gift card like cash.

·       Non-Refundable Gift cards are non-refundable. If you return goods purchased with a gift card, we'll refund the value back to the gift card (if still valid) or provide a new gift card.

·       Our Right to Cancel We reserve the right to cancel gift cards if we suspect fraud or misuse.

·       Changes to Terms We may update these terms at any time. Current terms apply to all gift card purchases.

·       Your Consumer Rights If you purchase a gift card for yourself and change your mind, you have 14 days from the date of purchase to cancel and receive a full refund (this is your legal cooling-off period for online purchases).

 


SECTION 26 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@ballavimus.com.

Our contact information is posted below:

·       Registered Name: BALLAVIMUS LIMITED  

·       Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

·       Registered in England and Wales under Companies House Company Number 16890381.